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products & publications

Collector's Ink Subscriptions

CAC's magazine covers the latest industry issues, provides legislative updates, tips for smoother business operations and much more. Purchase a guest subscription for your clients or additional copies for your office.

Member Subscription= $50.00
Gift Subscription= $50.00
Non-Member Subscription= $150.00

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See the Collector's Ink article index here. (Members Only)

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Educational CD's

CD's of seminars educate collector's right in your office!

• FDCPA...TCPA...Foti What does a collector have to do to comply with the law?

In this webinar, Jeff Carlson, Jeanne Zimmer and David Kaminski of Carlson & Messer, provide you with recent developments and hot topics in the FDCPA, the trends and compliance issues in excessive call cases, FOTI compliance and FOTI class actions, triggers for letter violation claims, U.S. Supreme Court impact on arbitration clauses in consumer credit card agreements, the Truth in Caller ID Act and caller I.D. spoofing, and the proposed TCPA amendment legislation - Mobile Information Call Act of 2011. Original Presentation January 19, 2012
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• Anatomy of an Initial Dunning Letter and Subsequent Correspondence

This CD is an updated webinar that walks through an initial dunning letter addressing what items should be in an agency’s initial dunning letter as well as items that should be avoided in order to be compliant with the FDCPA, the California Rosenthal Act, and the FCRA. In addition, subsequent letters to debtors will be reviewed including what pitfalls to avoid.
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• Beyond the Principal Amount...What Fees & Charges Can I Collect?

Developed and presented by Ronald H. Sargis, CAC General Counsel, Hefner, Stark & Marois. Have you ever asked yourself these questions? How much interest can I collect? What percent? What date does the interest start? What is the legal authority? Can I pass a "convenience fee" along to the debtor when he/she pays with a credit card? Can I assess a "collection fee"? At what point can I collect attorney fees?

This program is informative as Mr. Sargis walks you through the different laws regulating the collection of fees and interest. An expert in the collection industry, Ron has researched and written on this topic, and others, extensively.
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• FDCPA - An Essential Part of Collector Training

CD covering the FDCPA and the California Rosenthal Act. Presented in practical terms by Ron Sargis, CAC's General Counsel and nationally renowned expert on collection laws, covers the black, white and gray areas of these laws. Understanding the Fair Debt Collections Practices ACT (FDCPA) and the California Rosenthal Act are key to the success of your collection business. Collectors need to fully understand the laws governing collection activity. Not only will knowledgeable collectors help to keep you from being sued, but the ability for a collection agency to show that they have actively trained their collectors, will help you win a lawsuit.
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• Saving Money & Increasing Your Collection Mailing Efficiency

In this enlightening webinar format, presented by Villis Ozols of Dantom Systems, you will learn what state-of-the-art agencies are doing with their letter outsourcing to increase their collection mailing efficiency and to save themselves money. Solutions discussed include new money saving mailer formats, electronic mailing, custom treatments for your lists and mailing analytics.
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• Saving Time & Money By Taking Your Office Paperless

Are filing cabinets stacking up around your ears? It seems every agency struggles with the ever-growing number of file cabinets needed to store records. Are you finding it harder these days to keep documents secure and in compliance with promises you have made with clients about keeping their file confidential? Sean Escobar and Patrick Lozano discuss various technologies and web solutions available to make your office virtually paperless. Learn how to keep your data safely secured in encrypted formats, away from the hands of identity thieves, and how doing this will save you money and valuable resources.
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• The Nuts & Bolts of Bankruptcy and Managing Bankruptcies in Your Agency

Two industry experts, Ron Sargis and Lloyd Dix, in this two-fold teleseminar first provides an overview of bankruptcies, including the differences between Chapter 7, Chapter 11 and Chapter 13 filings, the basic mechanics of bankruptcy and whether or not the debt is dismissed by the filing. The second part focuses on managing bankruptcies in your agency, specifically the minimum actions you must take for all bankruptcies, organizing agency workflow to manage the bankruptcies and evaluating when you should continue to invest resources to collect the debt.
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Additional Products

• The Complete Legislative History of the FDCPA

Signed into law on September 20, 1977, the FDCPA changed the collection industry forever. These background documents are essential in understanding the legislative intent behind the various sections and are critical in the development of legal arguments involving the FDCPA. This legislative history contains the complete material generated in the creation of the FDCPA including: Legislative Committee Reports; Analysis by the Legislative Counsel; Transcripts of Committee Hearings and Floor Debates; and Histories of Actions Taken. A valuable resource and essential resource for attorneys, judges, collection agencies and students and scholars of the FDCPA.
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• Membership Plaque with Year Plate

CAC is offering membership plaques. The plaques are 9"x12" and are made of handsome hardwood. The upper brass plate is laser-engraved with your agency's name and the year your membership in the association began. The smaller brass plate is engraved with the current membership year. These plaques are a one-time only purchase of $150.00.
You will not need to buy a new plaque every year.
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• Year Plate for Membership Plaque

Each year, for a minimal fee of $10.00, CAC will send a new plate engraved with the current membership year.
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